Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

Welcome to Polaronex Ltd ("Polaronex", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website located at polaronex.world and our fitness programme retention optimisation services. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.

If you disagree with any part of these terms, then you may not access our website or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Services Description

Polaronex provides fitness programme retention optimisation services to gyms, fitness centres, and related facilities across the United Kingdom and Europe. Our services include but are not limited to retention assessment, strategy development, staff training, implementation support, performance monitoring, and retention guides.

User Obligations

When using our website and services, you agree to:

Provide accurate, current, and complete information when requested
Maintain the security and confidentiality of any account credentials
Use our services only for lawful purposes and in accordance with these Terms
Not interfere with or disrupt our website or services
Not attempt to gain unauthorised access to our systems or networks
Respect the intellectual property rights of Polaronex and third parties
Comply with all applicable laws and regulations

Service Terms and Conditions

Specific terms for our retention optimisation services will be outlined in separate service agreements or contracts. These Terms serve as the general framework, whilst individual service contracts will contain detailed specifications, deliverables, timelines, and payment terms.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law and any existing contractual obligations.

Payment and Billing

Payment terms for our services will be specified in individual service agreements. Unless otherwise agreed in writing, payment is due within 30 days of invoice date. We reserve the right to suspend or terminate services for non-payment after appropriate notice.

All prices are quoted in Euros (EUR) unless otherwise specified and are exclusive of applicable taxes unless stated otherwise.

Intellectual Property

The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, software, and methodologies, are owned by Polaronex and are protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international conventions.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted by applicable law.

Any retention strategies, methodologies, or proprietary information shared during our service delivery remain the intellectual property of Polaronex unless specifically transferred under a separate written agreement.

Confidentiality

We understand that in providing our services, we may have access to confidential information about your business operations, member data, and commercial strategies. We agree to maintain the confidentiality of such information and not to disclose it to third parties without your consent, except as required by law.

Similarly, you agree to maintain the confidentiality of any proprietary methodologies, strategies, or business information shared by Polaronex during our service delivery.

Limitation of Liability

To the fullest extent permitted by applicable law, Polaronex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our website or services.

Our total liability to you for any damages arising from or related to these Terms or our services shall not exceed the amount paid by you to Polaronex in the twelve (12) months preceding the claim.

We make no warranties or representations about the accuracy or completeness of our website content or the content of any websites linked to our website. We assume no liability or responsibility for any errors or omissions in the content of our website.

Indemnification

You agree to defend, indemnify, and hold harmless Polaronex, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

Force Majeure

Polaronex shall not be liable for any failure or delay in performance of our obligations under these Terms or any service agreement if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union, you may have the right to bring proceedings in your country of residence, and nothing in these Terms affects your rights as a consumer under applicable EU consumer protection laws.

Dispute Resolution

Before initiating any formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable resolution to any issues that may arise.

If you are an EU resident, you may also have access to the European Commission's Online Dispute Resolution platform for resolving disputes related to online purchases.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

You may terminate your use of our services at any time by discontinuing use of our website and services. If you have an active service agreement, termination terms will be governed by the specific contract terms.

Upon termination, your right to use our website and services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Polaronex regarding the use of our website and services, and supersede all prior and contemporaneous written or oral agreements between you and Polaronex.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Polaronex Ltd
Email: legal@polaronex.world
Phone: +44 1912 411439
Address: 199 High Street, Newcastle, Tyne and Wear, NE8D 4ZG, United Kingdom

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